Cold Stone Creamery Franchises Benefit From Solid Operational Systems

Kahala Brands helps franchise owners start strong from day one

Entrepreneurs often list a brand’s operational systems as a deciding factor when they opt to purchase a franchise vs. striking out on their own. That’s an area where Cold Stone Creamery™ ice cream franchise owners get a huge boost, thanks to the work parent company Kahala Brands™ has put in on its suite of back-office systems that support all aspects of the business.

Kahala has a rich history of brand innovation, with more than two dozen popular and growing brands in markets around the United States. That includes Cold Stone Creamery ice cream franchise owners in the United States and around the world, who benefit from Kahala’s expertise long before they open, thanks to help with real-estate selection and more. says Jay Goldstein, Vice President of Franchise Development.

Size and scope benefit individual franchise owners

Cold Stone Creamery ice cream shop franchise owners know they are in business for themselves, but not by themselves, Goldstein points out. That means the Kahala team has done all the hard work of putting together point-of-sale and back-office systems that are easy to use. They provide support with targeted marketing and promotions that are right for both national and individual-market campaigns. Advisory panels let franchise owners contribute to product R&D, and anything else an owner might want help with along the way is available too.

“Through thoughtful, deliberate development of systems that can support both experienced entrepreneurs and new business owners, Kahala has created a pathway to small-business ownership that works in markets of all sizes.”

High-quality products paired with experienced support

Now match that service and support with the world-class products on offer at every Cold Stone Creamery franchise. That’s a one-two punch that helps each franchise owner build a business quickly and maintain steady traffic throughout operating hours.

“Kahala is always thinking of more ways to support each Cold Stone Creamery franchise owner,” Goldstein says. “The core operational systems help owners be more efficient, so they are up front engaging with customers vs. sitting in the back doing paperwork. That means they hear what people would like to see, which they then share with Kahala’s R&D teams in the test kitchens. That, in turn, means a menu that evolves and sparks consumer interest and repeat visits. It’s a formula that works.”

Cold Stone Creamery franchise now has locations across the United States and a presence in a number of international markets. We still have optimal territory available for new franchise expansion and development. Based in Scottsdale, Arizona, Cold Stone Creamery is owned by parent company Kahala Brands™, one of the world’s fastest-growing franchising companies with a portfolio of 28 quick-service restaurant concepts.

Open a popular Cold Stone Creamery franchise

Bring an ice cream store to your community that’s likely to become a go-to destination for customers. Find out more by requesting a copy of our free Franchise Information Report or exploring the research pages on our franchise website.