Why Customers Love Cold Stone Creamery

One-of-a-kind products and customer experience get five-star reviews

Cold Stone Creamery® franchise celebrates 30 years of business this year, thanks to the dedicated customers around the world. They continue to flock to stores to enjoy The Ultimate Ice Cream Experience®, which combines an incredible product with stand-out customer service.

Two women enjoying Cold Stone Creamery

At Cold Stone Creamery, our super-premium ice cream is made fresh daily at each location. We offer a seemingly endless combination of mix-ins, allowing customers to create their own unique treat. Lively, enthusiastic franchisee crew members prepare that tailor-made concoction on the special granite stone while singing and cheering.

Our brand’s raving fans, from more than 1,000 locations in the U.S. and hundreds of others around the world, flood our brand’s social media pages with their five-star reviews. These consistent likes, shares and comments offer indisputable social proof that our brand is beloved by millions and increases sales for all our franchise owners everywhere.

In their own words, customers can’t stop praising our delicious menu items, franchise owners and their employees who go above and beyond in postings on Facebook®:

“I went to Cold Stone Creamery (in Trussville, AL) for the first time a couple of weeks ago. I got a milkshake made with cheesecake ice cream, sliced almonds, and caramel. It was seriously the best milkshake I’ve ever had in my life! There were a lot of customers there, but the staff was quick and friendly. My husband thoroughly enjoyed what he got as well. Wish there was one in Mobile, AL.”
— Ashley B.

“Absolutely love this place [Marshall, MN]!! I don’t think I will ever look at ice cream the same again. Love the different combinations, and the ice cream is so rich, creamy, and delicious. The customer service is amazing, very friendly, greets you as you walk in, even if they are helping other customers. Not to mention the pints you can buy and bring home to indulge in. I can’t say enough how much I love this place. Thank you guys for the continued wonderful experiences. — Brittany K.

“To the CSC team on Breckenridge in Louisville, KY, you went above and beyond for my family today. This was my first visit, my daughter wanted a ice cream cake for her birthday and of course waited until the last minute to ask. This team took my call right before they closed last night and still made the cake even without a 24 hour notice when Baskin Robbins said no. THANK YOU.” — Anthony T.

“My family and I went to the Cold Stone Creamery in Roseville MI today. The service was amazing, the staff was so kind, and the overall cleanliness of the shop was so clean. I highly recommend this location to anyone living in Macomb County MI.” — Samantha N.

“The new one in Burlington Iowa is the best one I ever been to ! Great service ! They didn’t have the cones that I like, so they made them while I waited !!! That’s good old fashion service !!!! 5 STARS !!!!!” — Frank C.

“Brought my guide dog here to celebrate her 5th birthday. She always get so excited for your puppy treats! and i get ice cream too. Win win.” — Nina T.

“Best ice cream around. Love how it’s made fresh in the store!” — Kalie J.

“I am diabetic so, it’s hard to find treats that I can actually enjoy. I went into the Cold Stone Creamery in Lodi, Ca yesterday. The young lady working there was SO helpful. She looked up the sugar grams for me. I had the skinny vanilla with roasted almonds and it was delicious. I will definitely go back.” — Christy M.

Open a Cold Stone Creamery franchise to raving fans
in your neighborhood

According to the International Dairy Foods Association, the average American consumes more than 23 pounds of ice cream each year. Ice cream is America’s favorite dessert, and Cold Stone is quickly becoming America’s favorite ice cream.

If there’s no Cold Stone near you, there’s likely pent-up demand for our product. Bring Cold Stone Creamery to your neighborhood and watch raving fans line up at your door.

To learn more about franchising with us, visit the research pages on our franchise website or request a copy of our free Franchise Information Report.

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